AFTER SALES SERVICE
 
To successfully achieve and maintain our superb customer service goals, Ashton Ridge Homes takes great care to employ only the industry's most experienced and accomplished professionals. Ashton Ridge Homes even has our own Quality Assurance Manager to make sure every little detail of the home has been checked and addressed.
 
We recommend that you become familiar with the warranty obligations of the Tarion Ontario New Home Warranty Program by visiting www.tarion.com

Pre-Delivery Inspection
The PDI represents one of your first opportunities to view your new home in its completed state. Your Ashton Ridge representative will guide you through a comprehensive inspection of your home to ensure no items are damaged, incomplete or missing. As well, the operating systems in your home, such as ventilation, plumbing and heating will be demonstrated.
Tarion Pre-Delivery Inspection form
 
 

30-Day Customer Care 
Over the first few weeks as you settle into your new home you may notice items which you would like to be addressed. We ask that you please compile a list of warrantable items and submit it to our warranty department and to TARION prior to the 30th day in your new home. Please submit the list to us by email service@ashtonridge.com or by fax 519-823-8887 and be sure to keep a copy for your records. Once your service request is received a technician will be scheduled to meet with you at your home and review the items of concern.

 
 
Year End Customer Care
Prior to your 11-month in your new home, please compile a list containing any warrantable items that have appeared during your first year of ownership. Again be sure to include any warrantable items from your previous inspections that have not yet been completed. Submit your list to Tarion and us by email service@ashtonridge.com or via fax 519-823-8887 and keep a copy for your records.

 

2nd Year Customer Care
If there are warrantable items during your second year of ownership, a list can be compiled and submitted at any time during your second year of occupancy. Submit your list to Tarion and us by email service@ashtonridge.com or via fax 519-823-8887 and keep a copy for your records. Once your service request is received a technician will be scheduled to meet with you at your home and review the items of concern.
Second Year Tarion Form


Your Home Warranty

General Home Warranty
Warranty Against Water Leakage
Warranty on Mechanical Units
Warranty on Major Structural Defects

1 Year
2 Years
2 Years
7 Years



For your convenience, click on the links below for a few of the Tarion guidelines: 

 

Tarion Homeowner Information Package - Freehold Edition 

 

Tarion Homeowner Information Package - Condominium Edition

Tarion Construction Performance Guidelines

 

 

QUALITY ASSURANCE MANAGER
Christine Baker
(519) 822-3988 ext. 238
cbaker@abgmanagement.com

AFTER HOURS EMERGENCY CONTACT
(519) 654-3595
 

What is an Emergency?

Certain severe conditions constitute an emergency situation. An emergency is defined as any warrantable deficiency within the control of the builder that, if not attended to immediately, would likely result in imminent and substantial damage to the home, or would likely represent an imminent and substantial risk to the health and safety of its occupants.


Examples of emergency situations include: see Tarion Homeowners Infomation package
 

- Complete Loss of Heat (Between Sept. 15th and May 15th)
  (except when due to the failure of the municipality or utility company to provide the service)

- Gas Leak

  (except when due to the failure of the municipality or utility company to provide the service)

- Total Loss of Electricity

  (except when due to the failure of the municipality or utility company to provide the service)

- Total Loss of Water Supply

  (except when due to the failure of the municipality or utility company to provide the service)

- Total Sewage Stoppage

  (except when due to the failure of the municipality or utility company to provide the service)
 
- Plumbing Leakage That Requires Complete Water Shutoff

- Major Collapse of Any Part of the Home’s Interior or Exterior Structure

- Major Water Penetration on the Interior Walls or Ceiling

- A Large Pool of Water Inside the Interior of the Home

- Any Situation Where in the Opinion of TARION the Home is Uninhabitable for Health and
  S
afety Reasons